Mobile Mailroom guarantees delivery of your package on time.  If a package is not delivered within the promised time, Mobile Mailroom will automatically credit your account or issue a refund.  No need to fill out a claim form.  With Mobile Mailroom, we deliver on time or we ship your package for no cost to you.

No claim form.  No hassle.  No problem.  

GUARANTEE Terms and Conditions

Mobile Mailroom guarantees delivery of shipments by the published or quoted delivery time.  Delivery times may be later than published for remote areas.  In this case, quoted time overrides published delivery time.  If an individual letter or package within a shipment is delivered after the published or quoted delivery time, Mobile Mailroom will automatically credit shipper's account or process a refund on shipper's credit card (whichever is applicable) for the individual late item.

The following limitations apply to the above-stated guarantee:

• Refunds/credits will not be issued for service delays due to incorrect addresses, refused or undeliverable shipments, or shipments not otherwise meeting the terms and conditions of shipping with Mobile Mailroom.

• Refunds/credits will not be issued due to force majored, including, but not limited to earthquakes, floods, landslides, severe weather, and power outages.

• Mobile Mailroom will not process a refund/credit unless all delivery charges have been billed to account/paid in full for original shipment.  Accounts that are on 'Credit Hold' by the Mobile Mailroom Accounting Department are not eligible to receive a refund/credit.